Returns & Refunds

Last updated: November 2, 2026

We want you to be happy with your order. If something isn't right, here is how we handle it.

30-day returns

You can request a return within 30 days from the date your order is delivered.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. For hygiene reasons, grooming items that have been used (such as the nail grinder or grooming gloves) can only be returned if they are faulty.

Damaged, faulty or wrong item

If your item arrives damaged, faulty or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund, your choice. You will not need to send the item back unless we ask, and if we do, we pay the return shipping.

Changed your mind

For change-of-mind returns, you pay the return shipping cost. Return shipping costs are not refunded. Please contact us before sending anything back: we will give you the return address. Items sent back without contacting us first may not be accepted.

How to start a return

Email support@dwellpaw.com with your order number and the reason for the return.
We reply within 1–2 business days with the next steps and, if needed, the return address.
Once we receive and check your return, we will email you to confirm your refund.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it. Original shipping charges (such as Premium Shipping) are refunded only if the item was damaged, faulty or wrong.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order.

Lost parcels

If your tracking has not updated for 30 days, or your order has not arrived within 30 business days of shipping, contact us and we will send a replacement or a full refund.